Shipping policy
Shipping
Processing Time
- All orders are processed within 5-7 business days (excluding weekends and holidays).
- During high-demand periods, processing times may extend slightly, and we will notify you of any delays.
- Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Carrier & Delivery Estimates
We currently ship all orders via United States Postal Service (USPS). Estimated delivery times and shipping rates are as follows:
| Shipping Method | Estimated Delivery Time | Carrier | Cost |
|---|---|---|---|
| USPS First-Class | 5-7 business days | USPS | Calculated at checkout |
| USPS Priority Mail | 2-3 business days | USPS | Calculated at checkout |
| USPS Express Mail | 1-2 business days | USPS | Calculated at checkout |
Please note: Delivery times may vary based on location, postal service delays, or unforeseen circumstances.
Shipping Restrictions
- We currently ship within the United States only. International shipping is not available at this time.
- We do not ship to P.O. Boxes or APO/FPO addresses.
Order Tracking
Once your order has been shipped, you will receive an email with your USPS tracking number. You can track your package at www.usps.com.
Lost, Stolen, or Delayed Packages
- Starvella is not responsible for lost, stolen, or delayed shipments due to USPS handling.
- If your package is marked as "delivered" but you have not received it, please check with neighbors or your local USPS office.
- If you experience any shipping issues, contact us at contact@starvella.com, and we will assist you in filing a claim with USPS.
Please ensure your shipping address is correct at checkout, as we are unable to modify addresses once an order has been placed.
Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Contact Us
For any shipping-related inquiries, please email us at contact@starvella.com or use our contact form on the website.